Effective Date: May 15, 2024
Introduction:
CAPTIONWISE.COM (“Captionwise”, “we”, “us”, or “our”) is committed to protecting the privacy of our users (“you” or “your”). This privacy policy explains how we collect, use, and disclose information when you use our website, services, and products.
Information We Collect:
- Personal Information: We collect personal information such as name, email, phone number, and company name when you:
- Create an account or sign up for our services
- Contact us through our website or email
- Use our services, including captioning, subtitling, and translation
- Usage Information: We collect usage information such as:
- IP address and browser type
- Device type and operating system
- Usage patterns and browsing behavior
- Cookies and Tracking Technologies: We use cookies and tracking technologies to collect information about your browsing behavior and preferences.
How We Use Your Information:
- Provide Services: We use your information to provide our services, including captioning, subtitling, and translation.
- Improve Services: We use usage information to improve our services, including quality, accuracy, and user experience.
- Communicate with You: We use your information to communicate with you about our services, updates, and promotions.
- Comply with Legal Obligations: We use your information to comply with legal obligations, such as responding to subpoenas and court orders.
Information Sharing:
- Third-Party Service Providers: We share your information with third-party service providers who work on our behalf to provide services such as transcription, translation, and quality assurance.
- Business Partners: We share your information with business partners who offer complementary services or products.
- Legal Obligations: We share your information when required by law, such as in response to a subpoena or court order.
Data Security:
- Encryption: We use encryption to protect your information in transit and at rest.
- Access Controls: We have access controls in place to limit who can access your information.
- Data Centers: We use secure data centers to store your information.
Data Retention:
- Personal Information: We retain personal information for as long as necessary to provide our services and comply with legal obligations.
- Usage Information: We retain usage information for a limited period to improve our services and analyze usage patterns.
Your Rights:
- Access: You have the right to access your personal information.
- Correction: You have the right to correct your personal information.
- Deletion: You have the right to delete your personal information.
- Objection: You have the right to object to processing of your personal information.
Changes to This Privacy Policy:
We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.
Contact Us:
If you have questions or concerns about this privacy policy, please contact us at info.alidataservices@gmail.com
By using our website, services, and products, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.
